Non-Solicitation Clause

• Employees must not directly or indirectly solicit contractors, clients, or end-users for personal gain or competition for six (6) months following the termination of employment.
• All company-related files, documents, and intellectual property must remain with the company.
• Employees are prohibited from offering competing services to clients they interacted with during employment unless directed by the company.

Site Behavior

While on-site, employees are representatives of Nomad Mobile Technologies. Professionalism, punctuality, and adherence to safety protocols are essential.

• Punctuality: Arrive at the job site at least 30 minutes before the scheduled start of active work ("wrenches turning") to allow time for preparation, safety checks, and addressing any unforeseen issues.
• Professionalism: Conduct yourself with professionalism and respect for the client, their property, and any individuals on-site. Upon arrival, introduce yourself by name and clearly state that you are there to complete a work order on behalf of Nomad Mobile Technologies. This ensures a polite and professional first impression.
• Property Respect: Take care not to damage property or equipment, and leave the work area clean and organized upon completion.
• Safety Protocols: Follow all safety guidelines, including wearing required PPE, to ensure a safe working environment for yourself and others.

Customer Interaction

Positive client interactions are a cornerstone of our business. Employees are expected to maintain a high level of courtesy and professionalism at all times.

• Courteous Tone: Always address clients with respect and a polite demeanor, regardless of the situation.
• Prompt Responses: Respond to client questions and concerns as quickly as possible, ensuring clarity and accuracy in your communication.
• Handling Complaints: Address complaints professionally, seeking a resolution that aligns with company policies. If necessary, escalate unresolved issues to a supervisor for further assistance.

Email Etiquette

Effective email communication is crucial for maintaining professionalism and streamlining operations. Follow these guidelines for proper email etiquette:

• Professional Tone: Use formal language and avoid slang, emojis, or overly casual expressions. Emails should reflect the professionalism of Nomad Mobile Technologies.
• Clarity: Be clear, concise, and to the point. Provide all relevant information in an organized manner to minimize confusion or follow-up questions.
• Response Time: Aim to respond to emails within 24 hours whenever possible to maintain efficiency and responsiveness.
• Copying Management: For emergencies, delays, or vacation-related communications, ensure Nomad management is CC’d to keep them informed.
• Reporting: Send all End of Day (EOD), Start of Day (SOD), and inventory updates to reports@nomadtechinstalls.com. This ensures proper tracking and accountability.